> ## Content Index > Fetch the complete content index at: https://blog.peppercloud.com/llms.txt > Use this file to discover other available public pages before exploring further. # WhatsApp templates in CRM, Associate conversations & other features - URL: https://blog.peppercloud.com/whatsapp-templates-in-crm-associate-conversations-other-features/ - Published: 2024-05-15T13:00:00.000Z - Updated: 2026-05-22T05:27:13.000Z - Description: New features: ✔ WhatsApp message templates in CRM ✔ Conversation association ✔ Tag teammates in group chats ✔ Pin conversations - Author: Pepper Cloud Marketing - Tags: Product Update We are thrilled to announce the release of several exciting new features designed to make your [CRM](https://peppercloud.com/?ref=blog.peppercloud.com) an even more powerful [communication](https://blog.peppercloud.com/assistai-crm-integration/) and collaboration hub. These updates will help you manage group conversations, prioritise key interactions, personalise messages, and keep a comprehensive record of customer profiles. --- ## 1\. Create message templates within CRM Creating and managing message templates for [WhatsApp Cloud API](https://blog.peppercloud.com/whatsapp-cloud-api-guide/) just got easier! Our latest update allows you to build and customise templates directly within the CRM. No more need to switch between platforms – streamline your workflow by creating powerful templates on the go. Plus, sync all your templates with Meta with a single click for a seamless user experience. And to top it off, you can now search and filter your templates based on specific needs, making it as easy as possible to find the perfect message every time. [Guide to create message templates in CRM | Pepper Cloud BlogMessage templates can be a game-changer for growing businesses. Here is how you can create message templates in your CRM and start using them right away.![](https://storage.ghost.io/c/80/dd/80dd2eec-d974-4ee2-90b7-15b095d74fe1/content/images/size/w256h256/2023/05/image--5--1.png)CRM Blog | Pepper CloudPepper Cloud Marketing![](https://storage.ghost.io/c/80/dd/80dd2eec-d974-4ee2-90b7-15b095d74fe1/content/images/size/w1200/2022/12/Message_template.jpg)](https://blog.peppercloud.com/creating-message-templates-in-your-crm-a-step-by-step-guide/#whatsapp-cloud-api-steps-to-create-message-templates) --- ## 2\. Associate opportunities and accounts with conversations Maintaining a clear understanding of your customer interactions is paramount. With our latest update, you can now effortlessly associate opportunities and accounts with specific conversations within your [CRM](https://peppercloud.com/?ref=blog.peppercloud.com). This powerful feature provides a comprehensive record of all interactions, giving you valuable context and facilitating a more holistic approach to managing your customer relationships. ![](https://storage.ghost.io/c/80/dd/80dd2eec-d974-4ee2-90b7-15b095d74fe1/content/images/2024/05/3--24-.jpg) --- ## 3\. Tag teammates in group chats Imagine this: you're discussing a critical deal in a [group chat](https://blog.peppercloud.com/telegram-group-chat-and-whatsapp-messaging/), and you need a specific team member's immediate attention. No more waiting for them to scroll through the conversation! Easily notify individual members within your WhatsApp and Telegram group chats by simply using the "@" symbol followed by their name. This ensures they catch your crucial message without any hassle. [A detailed guide to channel integrations | Pepper Cloud BlogLearn how to integrate your WhatsApp and Facebook messenger with Pepper Cloud CRM and how to use the various features of Channel integrations.![](https://storage.ghost.io/c/80/dd/80dd2eec-d974-4ee2-90b7-15b095d74fe1/content/images/size/w256h256/2023/05/image--5--1.png)CRM Blog | Pepper CloudPepper Cloud Marketing![](https://storage.ghost.io/c/80/dd/80dd2eec-d974-4ee2-90b7-15b095d74fe1/content/images/size/w1200/2022/12/Blog_Banner_Channel_Integration.jpg)](https://blog.peppercloud.com/channel-integration/) --- ## 4\. Pin conversations Juggling multiple conversations can be overwhelming. With our new "pin conversation" functionality, you can prioritise the message threads, keeping them readily accessible at the top of your message list. No more hunting through endless chats – the [conversations](https://blog.peppercloud.com/assistai-chatbot-a-user-guide/) that matter most are now just a click away. --- These new features empower you to streamline communication, collaborate effectively, and stay on top of your client relationships. Get ready to experience a whole new level of efficiency with [Pepper Cloud CRM](https://peppercloud.com/?ref=blog.peppercloud.com)! Ready to take your communication to the next level? [Sign in to your CRM](https://peppercloud.com/?ref=blog.peppercloud.com) today and explore these exciting new features! ## Get the Latest CRM Updates. Unlock exclusive updates on features, integrations, and performance hacks before anyone else. Subscribe Email sent! Check your inbox to complete your signup. No spam. Unsubscribe anytime.