Custom chatbot persona and Google Drive and OneDrive integration within knowledge base

At Pepper Cloud, we are always pushing the boundaries to help businesses like yours deliver faster, smarter, and more personalised customer interactions. Now, we are thrilled to introduce two powerful new features that take your AssistAI experience to the next level

Let’s dive into what’s new and how these updates can transform your sales and support workflows.

AssistAI chatbot persona customisation

You can now tailor your AssistAI chatbot to sound and behave just the way your business does. Whether you want a professional tone, a friendly vibe, or something in between, the new chatbot persona customisation feature lets you define the chatbot’s tone, language, and interaction style to align perfectly with your brand voice

Why you will love it

• Tailored brand voice: Adjust tone, language, and interaction style to match your company’s personality.
• Enhanced engagement: Create a chatbot experience that resonates with your audience.
• Improved consistency: Ensure every customer interaction reflects your brand values.

How you can use it: Some of the business use cases

• Customer support: Set a helpful and empathetic tone for resolving client queries with warmth and clarity.
• Sales enablement: Define a persuasive and confident style to help AssistAI handle objections or qualify leads during live chat interactions.
• Internal use: Use a concise and factual tone for internal queries like HR policy or IT troubleshooting, so employees get fast, clear responses.

How to get started

1. Go to Settings > Automation > AssistAI chatbot.
2. Navigate to “Configuration”.
3. Scroll down to find “Chatbot persona”
4. Define tone, greeting style, response language, and more.
5. Save and check your custom chatbot responses.

Google Drive and OneDrive uploads to knowledge base

With this new update, you can now upload files from Google Drive and filed and folders from OneDrive into your AssistAI knowledge base.

Why you will love it

• Streamlined uploads: Unlike before, no need to download and re-upload documents manually.
• Smarter knowledge management: Keep AssistAI equipped with up-to-date files from your preferred cloud storage.
• Efficient onboarding and support: Upload product sheets, SOPs, FAQs—all in one place.

Upload guidelines

• You can upload up to 100 files at a time, with a maximum of 10 MB size each file.
• You can upload either files or folders, not both together.
• If a folder contains subfolders, only the files will be uploaded, not the subfolders themselves.

How you can use it: Some of the business use cases

• Onboarding and training: Upload training manuals, onboarding checklists, and SOPs in bulk so AssistAI can guide new employees with instant answers.
• Customer-facing teams: Import FAQs, product guides, and support scripts to help sales and service teams answer instantly during client calls or chats.
• Knowledge retention: Archive important process documentation or legacy files from your cloud storage to keep institutional knowledge searchable and accessible.
• Cross-team collaboration: Share insights, reports, and briefs from different departments by uploading them into a central knowledge base for AI-powered retrieval.

How to get started

1. Go to Settings > Automation > AssistAI knowledge base
2. Select the “Group” or create a new group. 
3. Click “Connectors”.
4. Choose Google Drive or OneDrive and choose the files and folders. Confirm and sync.

Ready to try these features?

These enhancements are designed to give your team more control, more efficiency, and more flexibility when it comes to automation and customer engagement.

👉 Log in to your Pepper Cloud CRM now to explore these features.

📘 Need help? Reach out to our support team

Stay tuned for more innovations. Until then, happy selling!