CRM blog | Pepper Cloud

Integrating AI into WhatsApp CRM for customer support: Must-have capabilities

Discover how AI-powered WhatsApp CRM transforms customer support with chatbot automation, sentiment analysis, predictive responses, and smart routing. Learn the must-have features to deliver faster, smarter, and more personalised customer service.

Feature checklist: What to look for in a WhatsApp CRM for customer service

Discover the essential features of a WhatsApp CRM for customer service. Learn what to look for to improve support efficiency and customer satisfaction.

Why WhatsApp CRM is the future of customer engagement

Discover why WhatsApp CRM for customer support is transforming customer service with instant, personalised engagement. Explore features, AI, and future trends.

10 Ways WhatsApp CRM customer service automation reduces support costs

Discover 10 ways WhatsApp CRM customer service automation reduces support costs while boosting efficiency, productivity, and customer satisfaction.

WhatsApp CRM for customer service: Benefits and best practices

Boost your customer service management with WhatsApp CRM. Explore benefits, best practices, and strategies to deliver faster, personalised support.

Introducing smart customer support and ticketing features

Pepper Cloud AI WhatsApp CRM transforms customer support with structured ticketing, auto-routing, SLAs, sentiment analysis, and AI-powered assistance.

Top benefits of AI workflow automation for sales and marketing teams

AI workflow automation streamlines sales and marketing by eliminating manual tasks and enabling real-time, personalised engagement. Pepper Cloud CRM empowers teams to scale efficiently with no-code automation and data-driven insights.

Introducing Telegram group broadcasts: Reach your audience more efficiently

Now send Telegram broadcasts to entire groups, not just individuals. Streamline your communication, save time, and engage your audience more effectively.

User status and support tickets: A user guide

Discover how Pepper Cloud support CRM transforms ticketing with automation, user status, SLA tracking, and more customer support features.

Private app integration: Everything you need to know

Step-by-step guide to create private apps in Pepper Cloud CRM. Learn how to set scopes, manage tokens, and create API connections tailored to your workflow.

AI automation: What it is and how it’s transforming businesses

AI automation is transforming business by streamlining tasks and boosting productivity. Pepper Cloud AssistAI helps teams work smarter and scale faster.

WhatsApp group bulk messaging: How businesses can automate outreach

WhatsApp group bulk messaging helps businesses reach many customers instantly with one personalised message. Tools like Pepper Cloud CRM automate and simplify the entire process.

Labels, authentication template, sentiment analysis, other features

New features in CRM: ✔ Round robin lead assignment ✔ Label-based conversation access ✔ OTP authentication template ✔ WhatsApp coexistence ✔ Sentiment analysis for closed conversations ✔ Pin messages in conversations ✔ Search messages within conversations

Round Robin lead assignment within Pepper Cloud CRM: A user guide

Automate fair lead distribution with round robin in Pepper Cloud CRM—no manual effort, faster follow-ups, better team balance.

Label-based conversation access in Pepper Cloud CRM

Learn what label-based conversation access is, its key benefits, and how to set it up in Pepper Cloud CRM.

WhatsApp API Pricing: Everything you need to know

WhatsApp API Pricing explained: explore the pricing model, key components, and compare WhatsApp Business API vs WhatsApp Cloud API to make the right choice.

Round robin lead assignment and interactive WhatsApp messages

New features in CRM: ✔ Round robin lead assignment via user groups ✔ Interactive WhatsApp messages: Scrollable lists, Reply buttons, CTA URL

WhatsApp interactive messages in CRM: A complete guide

Learn how to create and send WhatsApp interactive messages in Pepper Cloud CRM to boost engagement—no Meta approval needed.

Best AI CRM software for Singapore businesses in 2025

Find the best AI CRM for your Singapore business in 2025. Compare features, pricing, and benefits of the top AI-powered CRM solutions built for growth.

CRM

WhatsApp coexistence: The ultimate 2025 guide for business communication

Unlock WhatsApp coexistence for businesses with our 2025 guide! Learn how to use the WhatsApp business app, Cloud API & CRM for seamless communication.

Custom chatbot persona and Google Drive and OneDrive integration within knowledge base

✔Chatbot Persona and ✔Google Drive and OneDrive integration within knowledge base

How to import TikTok ad leads into CRM?

Step-by-step TikTok integration guide for businesses. Learn how to connect TikTok Ads, track conversions, and sync with CRM or analytics tools for better marketing performance.

TikTok integration, AI summary for activities, and more

✔TikTok integration ✔AI summary of activities ✔Track conversations ✔One-click record capture ✔One-click template migration

How to delete a WhatsApp group: A complete guide for businesses in 2025

Learn how to delete a WhatsApp group as an admin or member. Step-by-step guide for removing group chats, media, and members, with best practices for businesses.