CRM blog | Pepper Cloud

New features: Event notifications, WhatsApp calling, AI agents, & more

New features in CRM: ✔ Auto-send messages from channels ✔ AI-powered call insights ✔ Close bulk conversations ✔ WhatsApp calling ✔ Event notifications ✔ OpenAI agent within workflow

Product Support

WhatsApp calling within CRM: A user guide

Enable WhatsApp calling inside your CRM to manage voice calls and chats in one place. Learn how to set up, request permissions, make calls, and troubleshoot issues.

Product Support

AI + WhatsApp CRM: The future of intelligent customer support

Customers today expect instant, personalised, and always-available support — and WhatsApp has become the world’s go-to channel for those conversations. With over 200 million businesses already using WhatsApp Business, the real transformation begins when AI joins the equation.

Sales and Marketing

ChatSpot alternatives: Best AI CRM assistants that outperform HubSpot’s AI tool

Explore the best ChatSpot alternatives in 2025. Learn how Pepper Cloud and other AI-powered CRM assistants transform sales, automation, and team productivity.

CRM

10 Best ticketing software of 2025: A complete guide

Discover the top ticketing software with Pepper Cloud AI-powered CRM. Improve customer support with WhatsApp integration and automation.

Sales and Marketing

Top 10 benefits of using WhatsApp automation for your business

WhatsApp automation boosts engagement, reduces response times, and enables seamless 24/7 customer support. With 98 percent open rates, automated workflows, and rich media messages, businesses can improve conversions, strengthen customer relationships, and accelerate growth.

Sales and Marketing

Zia alternative: 5 best AI sales assistant alternatives to Zoho in 2025

Sales success depends on intelligence, not just effort. Discover the top 5 alternatives to Zoho Zia (AI sales assistant), and how they can empower you with smarter automation, predictive insights, and seamless integrations.

Sales and Marketing

How to plan WhatsApp Campaigns for seasonal sales success

Plan smarter WhatsApp campaigns with CRM integration. Learn how to segment audiences, automate workflows, personalise messages, and measure real-time results. Discover how early planning and AI-powered automation can turn seasonal sales opportunities into lasting customer relationships.

Product Support

Wazzup Telegram integration guide

Connect your Telegram account to Pepper Cloud CRM to easily send and receive messages and media, streamlining all client communication in one place.

Product Update

Supercharge your workflows with new features, task module enhancements, and more

Pepper Cloud September 2025 update introduces Telegram messaging in workflows, flexible delays, automated tag management, enhanced task exporting, smarter chatbot fallback to human agents, better ticketing, and image zoom for improved customer engagement and support efficiency.

Sales and Marketing

Integrating AI into WhatsApp CRM for customer support: Must-have capabilities

Discover how AI-powered WhatsApp CRM transforms customer support with chatbot automation, sentiment analysis, predictive responses, and smart routing. Learn the must-have features to deliver faster, smarter, and more personalised customer service.

Sales and Marketing

Feature checklist: What to look for in a WhatsApp CRM for customer service

Discover the essential features of a WhatsApp CRM for customer service. Learn what to look for to improve support efficiency and customer satisfaction.

Sales and Marketing

Why WhatsApp CRM is the future of customer engagement

Discover why WhatsApp CRM for customer support is transforming customer service with instant, personalised engagement. Explore features, AI, and future trends.

Sales and Marketing

10 Ways WhatsApp CRM customer service automation reduces support costs

Discover 10 ways WhatsApp CRM customer service automation reduces support costs while boosting efficiency, productivity, and customer satisfaction.

Sales and Marketing

WhatsApp CRM for customer service: Benefits and best practices

Boost your customer service management with WhatsApp CRM. Explore benefits, best practices, and strategies to deliver faster, personalised support.

Product Update

Introducing smart customer support and ticketing features

Pepper Cloud AI WhatsApp CRM transforms customer support with structured ticketing, auto-routing, SLAs, sentiment analysis, and AI-powered assistance.

Sales and Marketing

Top benefits of AI workflow automation for sales and marketing teams

AI workflow automation streamlines sales and marketing by eliminating manual tasks and enabling real-time, personalised engagement. Pepper Cloud CRM empowers teams to scale efficiently with no-code automation and data-driven insights.

Product Update

Introducing Telegram group broadcasts: Reach your audience more efficiently

Now send Telegram broadcasts to entire groups, not just individuals. Streamline your communication, save time, and engage your audience more effectively.

Product Support

User status and support tickets: A user guide

Discover how Pepper Cloud support CRM transforms ticketing with automation, user status, SLA tracking, and more customer support features.

Product Support

Private app integration: Everything you need to know

Step-by-step guide to create private apps in Pepper Cloud CRM. Learn how to set scopes, manage tokens, and create API connections tailored to your workflow.

Sales and Marketing

AI automation: What it is and how it’s transforming businesses

AI automation is transforming business by streamlining tasks and boosting productivity. Pepper Cloud AssistAI helps teams work smarter and scale faster.

Sales and Marketing

WhatsApp group bulk messaging: How businesses can automate outreach

WhatsApp group bulk messaging helps businesses reach many customers instantly with one personalised message. Tools like Pepper Cloud CRM automate and simplify the entire process.

Product Update

Labels, authentication template, sentiment analysis, other features

New features in CRM: ✔ Round robin lead assignment ✔ Label-based conversation access ✔ OTP authentication template ✔ WhatsApp coexistence ✔ Sentiment analysis for closed conversations ✔ Pin messages in conversations ✔ Search messages within conversations