AI WhatsApp CRM for Sales & Support blog

Featured Posts

A guide to Singapore government grants

6 min read

Grant

AssistAI in Pepper Cloud CRM: AI reporting, automation, and customer support

9 min read

Sales and Marketing

AI CRM comparison guide: Choosing the perfect fit for your business in Canada

8 min read

Sales and Marketing

A comprehensive guide to channel integrations and their features

21 min read

Sales and Marketing

Latest Posts

Product Support

Pepper Cloud AssistAI for ChatGPT

Discover how Pepper Cloud AssistAI connects your CRM with ChatGPT, letting teams search records, summarise conversations, manage activities, review pipeline data, create quotations and more. Learn about supported actions, setup, permissions, privacy, security and everyday use cases.

Custom modules in Pepper Cloud CRM: How to build a CRM around the way you work

Every business tracks something the standard CRM doesn’t. An insurance agency needs to track policies and claims. A tuition centre needs courses and enrolments. A travel agency needs bookings and itineraries. With custom modules in Pepper Cloud, you can create your own data structures inside the CRM — without spreadsheets,

Product Support

Website visitor tracking with cookie consent: A complete guide

Learn how website visitor tracking works with cookie consent in Pepper Cloud AI WhatsApp CRM. This guide covers consent banners, tracking code setup, anonymous-to-known contact tracking, real-time alerts and ways to turn website activity into timely sales conversations for growing businesses

Product Update

New features: Custom modules, Bulk messaging actions, and more

Pepper Cloud latest update adds custom modules, bulk conversation transfers, bulk message forwarding, image downloads, cloned web forms, improved website tracking, WhatsApp channel usernames, better tagging and more precise workflow automation to reduce manual work and improve CRM flexibility.

Sales and Marketing

6 Best WhatsApp Ticketing Solutions for Small Businesses

The top WhatsApp ticketing platforms for small businesses are Pepper Cloud, Wati, Interakt, Respond.io, AiSensy, and Trengo. Each platform offers shared team inboxes, AI automation, intelligent ticket routing, and SLA tracking to accelerate your resolution times.

Sales and Marketing

How to implement a ticketing system using WhatsApp Business API

Learn how to build a WhatsApp ticketing system with the WhatsApp Business API. This guide covers shared inboxes, automatic ticket creation, intelligent routing, AI support, SLA tracking, CRM integration, escalations, testing and CSAT to create a faster, more organised support operation now.

Product Update

New features: Ticket Kanban view, AssistAI for tickets, and more

What's new in Pepper Cloud CRM: ✔ Kanban view for tickets ✔ Dashboard user activity tracking ✔ AssistAI for instant ticket answers

Sales and Marketing

Five WhatsApp automation workflows every growing business should set up first

WhatsApp automation works best when you start with a handful of high-leverage workflows rather than trying to automate everything. Here are the five to build first, and how to set each one up well. Start Small, Then Expand

Sales and Marketing

Pepper Cloud AI CRM vs Copper CRM

Compare Pepper Cloud AI CRM and Copper CRM across AI features, automation, lead management, WhatsApp integration, reporting, and Google Workspace compatibility. Discover which CRM best fits your business, sales processes, and long-term growth goals.

Sales and Marketing

How to stop losing 5-star reviews: A complete playbook

Discover how SMEs can automate WhatsApp review requests to capture customer feedback at the perfect moment. Learn best practices for increasing 5-star reviews, improving local SEO, filtering negative feedback, and using AI-powered CRM workflows to boost trust and business growth.

Product Support

WhatsApp API Pricing: Everything you need to know

WhatsApp API pricing 2026 explained: from 1 October 2026, replies inside the 24-hour window will be charged per message. See what changes, what stays free, and how to keep messaging customers free via WhatsApp Web.

Sales and Marketing

How to Choose the Right Customer Support Ticketing System - 15 Point Checklist

Customer enquiries scattered across email, WhatsApp, chat, and social media often slip through the cracks as businesses grow. This practical checklist walks SMEs through the 15 essential features to look for in a customer support ticketing system.