CRM blog | Pepper Cloud

Labels, authentication template, sentiment analysis, other features

New features in CRM: ✔ Round robin lead assignment ✔ Label-based conversation access ✔ OTP authentication template ✔ WhatsApp coexistence ✔ Sentiment analysis for closed conversations ✔ Pin messages in conversations ✔ Search messages within conversations

Round Robin lead assignment within Pepper Cloud CRM: A user guide

Automate fair lead distribution with round robin in Pepper Cloud CRM—no manual effort, faster follow-ups, better team balance.

Label-based conversation access in Pepper Cloud CRM

Learn what label-based conversation access is, its key benefits, and how to set it up in Pepper Cloud CRM.

WhatsApp API Pricing: Everything you need to know

WhatsApp API Pricing explained: explore the pricing model, key components, and compare WhatsApp Business API vs WhatsApp Cloud API to make the right choice.

Round robin lead assignment and interactive WhatsApp messages

New features in CRM: ✔ Round robin lead assignment via user groups ✔ Interactive WhatsApp messages: Scrollable lists, Reply buttons, CTA URL

WhatsApp interactive messages in CRM: A complete guide

Learn how to create and send WhatsApp interactive messages in Pepper Cloud CRM to boost engagement—no Meta approval needed.

Best AI CRM software for Singapore businesses in 2025

Find the best AI CRM for your Singapore business in 2025. Compare features, pricing, and benefits of the top AI-powered CRM solutions built for growth.

CRM

WhatsApp coexistence: The ultimate 2025 guide for business communication

Unlock WhatsApp coexistence for businesses with our 2025 guide! Learn how to use the WhatsApp business app, Cloud API & CRM for seamless communication.

Custom chatbot persona and Google Drive and OneDrive integration within knowledge base

✔Chatbot Persona and ✔Google Drive and OneDrive integration within knowledge base

How to import TikTok ad leads into CRM?

Step-by-step TikTok integration guide for businesses. Learn how to connect TikTok Ads, track conversions, and sync with CRM or analytics tools for better marketing performance.

TikTok integration, AI summary for activities, and more

✔TikTok integration ✔AI summary of activities ✔Track conversations ✔One-click record capture ✔One-click template migration

How to delete a WhatsApp group: A complete guide for businesses in 2025

Learn how to delete a WhatsApp group as an admin or member. Step-by-step guide for removing group chats, media, and members, with best practices for businesses.

How to create and share WhatsApp group link: An expert guide 2025

Learn how to create and share a WhatsApp group link easily. Follow this expert guide to generate, share, and manage WhatsApp group links securely for seamless communication.

AI for WhatsApp: Quickly summarise lengthy group chat conversations

Drowning in WhatsApp groups? AI for WhatsApp groups lets you summarise chats in seconds. Stay updated without endless scrolling. Try WhatsApp AI now!

WhatsApp communities vs groups: Differences, benefits, and limitations explained

Explore the difference between WhatsApp Groups and Communities. Understand their benefits and limitations. Discover the suitable feature for your business.

Revolutionising business communication with CRM phone system integration

Enhance team efficiency with CRM phone system integration. Track calls,improve follow-ups, and streamline business communication all in one place

Account associations, Instagram integration updates, and more

✔ LLM preferences ✔ Email integration updates ✔ Account association ✔ Direct Instagram integration ✔ Export chat conversation

New features for intelligent insights and simplified CRM processes

Boost CRM efficiency with new features: ✔ AI insights ✔ Confluence integration ✔ KrispCall integration ✔ Opportunity filters ✔ Media templates in chatflow and workflow.

Enhance business communication with KrispCall and CRM integration

Seamlessly integrate KrispCall with Pepper Cloud CRM to streamline calls, auto-log interactions, and boost sales efficiency—all within one platform.

Unified knowledge base with Confluence CRM integration: A user guide

Effective knowledge management is crucial for any organisation, especially those relying on customer relationship management (CRM) tools. Integrating Confluence with your CRM enhances collaboration, making knowledge easily accessible for your team. This guide will walk you through the integration process, adding Confluence pages to your CRM knowledge base, and managing

Pepper Cloud CRM Outlook add-in: A complete guide

Effortlessly connect Outlook with Pepper Cloud CRM. Log emails, manage contacts, and streamline your workflow with the Outlook add-in.

Conversational chatbots for sales and marketing: Top 8 use cases

Discover the top use cases for conversational chatbots in sales & marketing—boost engagement, automate tasks, and drive more conversions.

Mastering task management with the enhanced task module: A comprehensive guide

Boost productivity with the enhanced task module! Discover key features, use cases, and tips for efficient task management in your CRM.

Enhanced task module, chatbot cloning, and other enhancements

✔ Enhanced Task Module ✔ Chatbot Topic Cloning ✔ Message draft and ✔ Group conversation summary