CRM blog | Pepper Cloud

How WhatsApp calling supports growing sales and support teams

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Latest Posts

Sales and Marketing

How WhatsApp calling supports growing sales and support teams

As teams grow, text-only communication slows deals and support resolution. This blog explains how WhatsApp calling inside an AI WhatsApp CRM enables real-time conversations, preserves context, improves response quality, and helps sales and support teams scale efficiently.

Sales and Marketing

How institutes use AI WhatsApp CRM journeys to reduce counsellor delays

Education institutes lose enquiries when counsellors respond too slowly. This blog explains how AI WhatsApp CRM journeys deliver instant replies, qualify students automatically, route high-intent leads to counsellors, and reduce delays without increasing headcount.

Sales and Marketing

7 ways AI agents are killing the “sorry for late reply” culture in 2026

In 2026, AI agents embedded in modern AI CRMs are eliminating delayed responses by understanding intent instantly, acting in real time, and coordinating seamlessly with human teams, making “sorry for the late reply” a thing of the past.

Sales and Marketing

How E-commerce brands recover abandoned carts using AI WhatsApp automation

This blog explores how ecommerce brands use AI-powered WhatsApp CRM automation to recover abandoned carts. It covers real-time nudges, personalised conversations, and intelligent follow-ups that reduce checkout friction, boost conversions, and help SMBs reclaim lost revenue at scale.

Product Update

New features: Voice-to-text, social comment, unique fields, and more

✔ Voice-to-text ✔ Unique fields ✔ Social comment alerts ✔ Flag conversations ✔ Visual task pipeline ✔ AssistAI credit tracker ✔ Workflow failure notifications ✔ Cancel pending workflows

Sales and Marketing

Why Pepper Cloud is the best AI CRM for sales reps in 2026

AI CRMs are changing how sales teams work, shifting focus from manual data entry to real conversations. This blog explains why traditional CRMs fall short for modern sales reps and how AI fixes the gap. Discover how Pepper Cloud helps sales teams move faster, stay organised, and close more deals.

Sales and Marketing

10 High-impact AI agent use cases you can deploy with Pepper Cloud

Discover 10 high-impact AI agent use cases you can deploy with Pepper Cloud to scale support, sales, and operations without adding complexity.

Product Update

Task workflow triggers, language translation, and other feature

New features: ✅ Task trigger in workflows ✅ HTTP request in workflows ✅ Text formatting ✅ Editable channel templates ✅ Easy access to associated conversations ✅ Custom message notifications ✅ Round robin chat assignment ✅ Message translation ✅

Product Support

Language translation in Pepper Cloud CRM: A user guide

This user guide explains how to use the language translation feature in Pepper Cloud AI CRM to communicate seamlessly with global customers. Learn how admins and agents can configure base languages, enable live or manual translation, and manage multilingual conversations.

Sales and Marketing

Pipedrive AI assistant alternatives: Top AI CRM tools for smart sales

Struggling with limited CRM automation? Discover the top AI-powered CRM alternatives to Pipedrive AI Assistant that redefine smart selling in 2026.

CRM

Streamline your sales with CRM Workflow automation

Automatically execute the repetitive manual tasks and boost your sales productivity with CRM workflow automation.

Sales and Marketing

The vanishing email: Why customers prefer instant messaging over inboxes

Email is no longer the centre of customer communication and sales. This blog explores why instant messaging now dominates customer experience, and how AI WhatsApp CRM workflows turn conversations into conversions.