Pepper Cloud Marketing - CRM Blog

Filters in CRM: A user guide

Uncover the potential of CRM filters as we delve into their capabilities in this blog. Explore how these handy tools can seamlessly sift through records, transforming your CRM experience.

Sales and Marketing

WhatsApp Business API Components: A detailed overview

The WhatsApp Business API is an ideal solution for medium and large-scale businesses who communicate with customers around the world. Discover the key components of the WhatsApp API such as the WhatsApp business profile and phone number.

CRM

CRM sales process steps to unlock the benefits and improve customer relations

Know everything about a CRM process cycle and ways to benefit from its implementation.

Product Support

Configure SMTP in CRM for secure communication

SMTP configuration in CRM provides a secure and reliable way for businesses to send and receive emails. In this blog, we will explore what SMTP configuration is, its benefits, and how to integrate SMTP email with Pepper Cloud CRM.

Product Update

New features: SMTP configuration, WhatsApp notification, and others

✔ Reply to message ✔ Reactions to messages ✔ Delete messages ✔ New triggers for "Away" message ✔ WhatsApp notification in workflow automation ✔ SMTP configuration

Product Support

A comprehensive guide to tags in CRM

In a CRM system, tags categorise customer data, allowing businesses to segment audiences, run targeted campaigns, and deliver personalised messages for increased engagement and improved sales. Read the entire blog to learn how to efficiently use these tags in Pepper Cloud CRM.

Product Support

A guide to creating and managing Custom Fields in CRM

Learn how to create and manage custom fields in Pepper Cloud CRM to capture specific information important to your business. Discover the types of custom fields, how to add data to new and existing records, and how to customise views.

Product Support

A detailed guide on sales pipeline: Creation and management

Creating and managing a sales pipeline is essential for businesses to closely track potential customers as they move through the sales stages. Read on to explore how to create and manage a sales pipeline in Pepper Cloud CRM for closing more successful sales deals.

Sales and Marketing

The role of AI in revolutionising customer service

Integrating AI into customer service has been a game-changer for businesses, especially as an enhancement to their customer service. Read the entire blog to understand the revolutionising effect of AI in customer service and how an AI-powered CRM helps in achieving business growth.

Sales and Marketing

Accelerating B2B sales cycle with the power of instant messaging

Learn how instant messaging can be a solution for B2B sales teams to shorten their sales cycle and close deals more quickly in this blog post.

Product Update

New features: Channel access permissions, Chat widget, & AssistAI

Read on to know about new features of Pepper Cloud CRM: ✔ Channel access permission ✔ Website chat widget ✔ AssistAI

Product Support

Website Chat Widget: A comprehensive guide to setup and features

Learn types of website chat widgets, how chat widgets can help growing businesses, and how to setup chat widget in your CRM.

Product Support

Optimising CRM communications with AssistAI: A user guide

Pepper Cloud CRM's AssistAI is revolutionising business communication by generating optimal responses to user prompts. Read the blog to learn how to use the feature in the best way possible.

Sales and Marketing

WhatsApp vs Email vs SMS marketing: A detailed comparison

SMS, email, and WhatsApp are three of the most popular messaging platforms for marketing campaigns. Get a detailed comparison of the three and make an informed decision on which one suits your business the best.

Product Support

WhatsApp CRM integrations: Business API vs Cloud API vs WhatsApp Web

Check out this blog to explore WhatsApp CRM integration options: WhatsApp Twilio, WhatsApp Cloud API, and WhatsApp Web. Learn about the pros and cons of each and choose the best option for your business needs.

Product Support

Mastering message templates in your CRM: A step-by-step guide

Message templates can be a game-changer for growing businesses. Here is how you can create message templates in your CRM and start using them right away.

Sales and Marketing

14 Best WhatsApp Business greeting message samples

Welcome your customers to your business with a warm and professional greeting message on WhatsApp. In this article, you will find 14 examples of WhatsApp Business greeting messages and also learn the steps to send them to your customers. Get ready to boost customer engagement and lead conversion.

Product Update

Telegram group chat and other feature-enhancements

Read about Telegram group chat access within CRM, sending WhatsApp messages with just a click, and WhatsApp Web icons in the message module.

Sales and Marketing

Why Email-CRM integration is a must for businesses?

Emails can be a critical way to reach out to your target audience, have personalised conversations, and nurture your leads. An email integrated CRM can make the process easier and more efficient.

CRM

7 reasons why CRM is important to every SME in Singapore

Explore the 7 most important reasons why SMEs in Singapore should opt for a CRM system. Get an insight into how a CRM system can help streamline operations, increase efficiency, and improve customer service for businesses.

Grant

A guide to Singapore government grants

Looking for funding options for Singaporean SMEs? Learn types of Singapore government grants available for SMEs and tips to apply for SME grants.

Sales and Marketing

Conversational sales: How to sell smart using WhatsApp?

Learn how you can optimise your sales with WhatsApp API-driven conversational sales methods. Discover different ways to convert your leads into customers in an interactive way.

Sales and Marketing

WhatsApp Message Templates Guidelines: Do's and Don'ts

Discover the essential do's and don'ts for crafting effective WhatsApp message templates in the blog. Learn how to stay professional and make the most out of your messaging efforts.

Product Update

Fresh updates: Pepper Cloud CRM integrates with WhatsApp Web

Now you have the perfect solution for small businesses to streamline sales conversations with WhatsApp Web integration. Businesses can now use their personal or business accounts to communicate with customers.

CRM

Business advantages of integrating WhatsApp Web in CRM

Discover the benefits of integrating WhatsApp Web with a CRM system and streamline your customer interactions. Learn more about the WhatsApp CRM and its integration in this blog!