WhatsApp CRM
Integrate with WhatsApp and close deals right from your CRM.
AssistAI
Automate sales and convert chats into won deals with AssistAI intelligence.
Multichannel communication
Merge communications channels and converse via a single platform.
Sales management
Organise your leads and opportunities with sales pipelines.
Lead capture
Capture leads from web forms, incoming messages, and more.
Analytics
Track performance and sales visibility through visual dashboards.
Security
Safeguard your data with multi-layered security.
Integrations
Communicate efficiently via messages, emails, and more.
Workflow automation
Automate routine tasks, lead capture, sending follow ups and more
WhatsApp CRM
Integrate with WhatsApp and close deals right from your CRM.
AssistAI
Automate sales and convert chats into won deals with AssistAI intelligence.
Multichannel communication
Merge communications channels and converse via a single platform.
Sales management
Organise your leads and opportunities with sales pipelines.
Lead capture
Capture leads from web forms, incoming messages, and more.
Analytics
Track performance and sales visibility through visual dashboards.
Security
Safeguard your data with multi-layered security.
Integrations
Communicate efficiently via messages, emails, and more.
Workflow automation
Automate routine tasks, lead capture, sending follow ups and more
Pepper Cloud latest update adds custom modules, bulk conversation transfers, bulk message forwarding, image downloads, cloned web forms, improved website tracking, WhatsApp channel usernames, better tagging and more precise workflow automation to reduce manual work and improve CRM flexibility.
The top WhatsApp ticketing platforms for small businesses are Pepper Cloud, Wati, Interakt, Respond.io, AiSensy, and Trengo. Each platform offers shared team inboxes, AI automation, intelligent ticket routing, and SLA tracking to accelerate your resolution times.
Learn how to build a WhatsApp ticketing system with the WhatsApp Business API. This guide covers shared inboxes, automatic ticket creation, intelligent routing, AI support, SLA tracking, CRM integration, escalations, testing and CSAT to create a faster, more organised support operation now.
WhatsApp automation works best when you start with a handful of high-leverage workflows rather than trying to automate everything. Here are the five to build first, and how to set each one up well. Start Small, Then Expand
Compare Pepper Cloud AI CRM and Copper CRM across AI features, automation, lead management, WhatsApp integration, reporting, and Google Workspace compatibility. Discover which CRM best fits your business, sales processes, and long-term growth goals.
Discover how SMEs can automate WhatsApp review requests to capture customer feedback at the perfect moment. Learn best practices for increasing 5-star reviews, improving local SEO, filtering negative feedback, and using AI-powered CRM workflows to boost trust and business growth.
Customer enquiries scattered across email, WhatsApp, chat, and social media often slip through the cracks as businesses grow. This practical checklist walks SMEs through the 15 essential features to look for in a customer support ticketing system.
Technical support teams need faster, smarter ways to manage customer requests across multiple channels. Learn how multi-channel ticketing unifies conversations and helps businesses in efficient customer support through a single centralised platform.
Traditional IT support often leads to delayed responses and fragmented communication. Learn how WhatsApp ticketing transforms IT workflows with AI automation, faster ticket resolution, and proactive updates, helping businesses deliver more efficient and responsive internal support.
