CRM Blog | Pepper Cloud (Page 3)

WhatsApp Business messaging limits: What you must know

Get insights into how WhatsApp Business messaging limits and phone number quality ratings work, how to manage them, and tips to optimise your business communication.

Product Support

An ultimate guide to AssistAI Knowledge Base

Discover the power of the AssistAI Knowledge Base in this ultimate user guide. Train AI with information regarding products or services to enhance customer experiences and query resolution effortlessly. Explore the newly launched features for superior customer communications.

Product Support

Manage WhatsApp group from within CRM: A User Guide

Empower your pre-sales, sales, and support teams with the WhatsApp Group feature. Read the blog to learn how to access and manage WhatsApp groups from within CRM.

Product Support

Customer consent management in CRM: A user guide

Data protection regulations such as PDPA and legal consent practices have become critical businesses. In this blog, learn how to capture and manage customer consent from within Pepper Cloud CRM.

Product Update

New features: WhatsApp groups, AssistAI Knowledge Base and more

✔ WhatsApp groups within CRM ✔ AssistAI Knowledge Base ✔ Data privacy compliance ✔ Mark messages read ✔ Enhanced message filter

Product Support

How to send WhatsApp broadcast messages? - A complete guide

Send a WhatsApp broadcast message to your contacts quickly and easily with this step-by-step guide. Read the blog to learn the prerequisites for composing and sending a message to all your contacts/leads at once.

Sales and Marketing

Sales funnel and its stages - A complete funnel guide

Discover how to avoid losing potential customers with our guide to mastering the sales funnel. Learn about its importance, stages, and steps to creating one for your product.

Product Update

New features: Aircall integration, AssistAI panel and more

✔ Aircall integration ✔ AssistAI panel ✔ Send multiple files on message module ✔ Workflow enhancement ✔ Updating Opportunities

Product Support

AssistAI Panel: A user guide to maximise productivity

Discover how AssistAI is revolutionising CRM interactions with AssistAI panel. Learn how to leverage its functionalities, explore use cases, and get helpful tips to maximize your sales productivity.

Product Support

Aircall CRM integration: User guide

Experience seamless customer communication with Aircall and Pepper Cloud CRM integration. Say goodbye to manual call logging and embrace real-time call tracking. Read the blog to get a walk-through for easy Aircall setup in the CRM to unleash its full potential.

Product Support

How to import Facebook ad leads into CRM?

Here are the main steps: 1. Integrate your Facebook lead ad form with CRM. 2. Configure the form within the CRM. Read the blog for detailed steps.

Grant

Accelerating Singapore's digital transformation: EDG, PSG, CTOaaS

Discover how Singapore's government grants and support empower SMEs to overcome challenges and fuel growth. Through initiatives like the EDG, PSG, CTO-as-a-Service, and more, SMEs can digitalise and enhance their capabilities and thrive in a competitive business landscape.

Sales and Marketing

Decoding WhatsApp chatbot vs. Web chatbot for businesses

Businesses seek innovative ways to enhance customer engagement and streamline operations. Chatbots have revolutionised interactions by automating conversations and providing instant support. Read the blog to discover the two main types of chatbots and determine the ideal choice for your business.

Grant

How can CTOaaS make digital transformation easier for SMEs?

Discover how the IMDA's Chief Technology Officer as a Service (CTOaaS) can simplify digital transformation for Singapore SMEs. Explore the benefits of digitalisation, CTOaaS, its features, eligibility criteria, and learn how CTOaaS empowers SMEs.

Product Support

Filters in CRM: A user guide

Uncover the potential of CRM filters as we delve into their capabilities in this blog. Explore how these handy tools can seamlessly sift through records, transforming your CRM experience.

Sales and Marketing

WhatsApp Business API Components: A detailed overview

The WhatsApp Business API is an ideal solution for medium and large-scale businesses who communicate with customers around the world. Discover the key components of the WhatsApp API such as the WhatsApp business profile and phone number.

CRM

CRM sales process steps to unlock the benefits and improve customer relations

Know everything about a CRM process cycle and ways to benefit from its implementation.

Product Support

Configure SMTP in CRM for secure communication

SMTP configuration in CRM provides a secure and reliable way for businesses to send and receive emails. In this blog, we will explore what SMTP configuration is, its benefits, and how to integrate SMTP email with Pepper Cloud CRM.

Product Update

New features: SMTP configuration, WhatsApp notification, and others

✔ Reply to message ✔ Reactions to messages ✔ Delete messages ✔ New triggers for "Away" message ✔ WhatsApp notification in workflow automation ✔ SMTP configuration

Product Support

A comprehensive guide to tags in CRM

In a CRM system, tags categorise customer data, allowing businesses to segment audiences, run targeted campaigns, and deliver personalised messages for increased engagement and improved sales. Read the entire blog to learn how to efficiently use these tags in Pepper Cloud CRM.

Product Support

A guide to creating and managing Custom Fields in CRM

Learn how to create and manage custom fields in Pepper Cloud CRM to capture specific information important to your business. Discover the types of custom fields, how to add data to new and existing records, and how to customise views.

Product Support

A detailed guide on sales pipeline: Creation and management

Creating and managing a sales pipeline is essential for businesses to closely track potential customers as they move through the sales stages. Read on to explore how to create and manage a sales pipeline in Pepper Cloud CRM for closing more successful sales deals.

Sales and Marketing

The role of AI in revolutionising customer service

Integrating AI into customer service has been a game-changer for businesses, especially as an enhancement to their customer service. Read the entire blog to understand the revolutionising effect of AI in customer service and how an AI-powered CRM helps in achieving business growth.