CRM | Pepper Cloud Blog

WhatsApp coexistence: The ultimate 2025 guide for business communication

Unlock WhatsApp coexistence for businesses with our 2025 guide! Learn how to use the WhatsApp business app, Cloud API & CRM for seamless communication.

Product Update

Custom chatbot persona and Google Drive and OneDrive integration within knowledge base

Chatbot Persona and direct cloud uploads to your knowledge base using the latest AssistAI powerful new features from Pepper Cloud CRM.

Sales and Marketing

How to delete a WhatsApp group: A complete guide for businesses in 2025

Learn how to delete a WhatsApp group as an admin or member. Step-by-step guide for removing group chats, media, and members, with best practices for businesses.

Sales and Marketing

How to create and share WhatsApp group link: An expert guide 2025

Learn how to create and share a WhatsApp group link easily. Follow this expert guide to generate, share, and manage WhatsApp group links securely for seamless communication.

Sales and Marketing

AI for WhatsApp: Quickly summarise lengthy group chat conversations

Drowning in WhatsApp groups? AI for WhatsApp groups lets you summarise chats in seconds. Stay updated without endless scrolling. Try WhatsApp AI now!

Sales and Marketing

WhatsApp communities vs groups: Differences, benefits, and limitations explained

Explore the difference between WhatsApp Groups and Communities. Understand their benefits and limitations. Discover the suitable feature for your business.

Sales and Marketing

Revolutionising business communication with CRM phone system integration

Enhance team efficiency with CRM phone system integration. Track calls,improve follow-ups, and streamline business communication all in one place

Sales and Marketing

Conversational chatbots for sales and marketing: Top 8 use cases

Discover the top use cases for conversational chatbots in sales & marketing—boost engagement, automate tasks, and drive more conversions.

Sales and Marketing

Proven strategies & benefits of WhatsApp groups for real estate marketing in 2025

Discover how WhatsApp groups can revolutionise your real estate marketing strategy. Learn to engage clients, streamline communication, and close deals faster effortlessly.

Product Update

Rich-media templates and auto-population of contact associations

Explore the latest features: ✔ Media templates ✔ Interactive button templates and ✔ Auto-population of contact associations

Sales and Marketing

10 Sales management mistakes sales managers make (and how to avoid)

Here are 10 critical sales management mistakes every sales managers should avoid and the practical solutions to boost performance.

Sales and Marketing

Cloud-based calling + CRM: A game changer for sales teams

Revolutionise your sales with cloud-based calling. Learn how integrating cloud-calling software with CRM can optimise workflows and boost your sales team's productivity.

Sales and Marketing

Conversational AI in sales: A comprehensive guide for 2025

Explore how Conversational AI in sales boosts efficiency and closes deals faster. Learn top benefits, use cases, and platforms to transform your sales process and customer experience.

Sales and Marketing

How to use WhatsApp for business in 2025: Features, use cases, examples

Unlock the potential of WhatsApp for business in 2025! Learn to engage customers, streamline operations, and boost growth using WhatsApp Business App and API.

Product Support

Defining profile permissions for the message module: A comprehensive guide

Learn how to define and manage message permissions in your CRM system to enhance communication, ensure data security, and maintain organizational structure.

Sales and Marketing

Top 10 sales tools for accelerating business growth

Explore 10 powerful sales software solutions to manage leads, automate tasks, and skyrocket your business growth. From free CRM tools to AI-powered platforms, find the perfect fit for your sales team.

CRM

CRM 2.0: How AI and CRM automation is redefining customer relationships

Discover how AI is revolutionising CRM systems, enabling businesses to enhance customer engagement, boost efficiency, and drive growth. Explore AI-powered features like predictive analytics, and automation to see how they can transform your customer relationship management.

CRM

Powerful CRM automation hacks for growing businesses

Unleash the potential of CRM automation! Learn how to streamline tasks, personalise outreach, and gain valuable insights to boost sales and customer satisfaction.

Sales and Marketing

5 Must-try WhatsApp CRM techniques to drive customer engagement

Unlock the power of WhatsApp CRM integration for elevated customer service. Explore effective strategies in this blog.

Product Update

Broadcast in Opportunity, Message editing ability, and other feature enhancements

Explore the latest features: ✔ Broadcast to opportunities ✔ Conversation assignment after broadcast ✔ Reply details in the broadcast report ✔ Message editing capabilities in WhatsApp Web and Telegram ✔ Conversation details within the task detail page

Sales and Marketing

How to automate WhatsApp for your business in 2025?

Discover the power of WhatsApp automation for business growth. Learn about WhatsApp automation features, benefits, use cases, and how to integrate WhatsApp with your business. Automate greetings, away messages, promotions, FAQs, and more.

CRM

5 ways how WhatsApp CRM can reduce your business costs

High business costs can impact profitability & hinder growth. Read this article to discover ways to reduce business costs with the help of WhatsApp CRM software.

CRM

How to pick the best CRM software for your business?

Discover the keys to selecting the perfect CRM software for your business needs. Avoid common pitfalls and find the best-fit solution with our comprehensive guide on choosing the right CRM for optimal growth and efficiency.

Sales and Marketing

7 Proven WhatsApp sales tactics to maximise profits

Unveil the secrets of selling effectively on WhatsApp, showcasing its capacity to amplify engagement, nurture trust, and seal deals. Dive into seven powerful sales tactics, leveraging features like chat widgets, product catalogs, and other essential features.

Product Support

Message dashboard: Mastering conversation insights

Learn to track and analyse key metrics such as conversion rates, response times, broadcast reports, team performance, and more with Pepper Cloud's message dashboard.