Wazzup Telegram integration guide

Introduction

Many businesses today still rely on personal Telegram accounts for client interactions, especially in industries where responsiveness and rapport are critical. But switching between your phone and CRM to manage Telegram chats can slow down your workflow and create room for miscommunication.

That is why Pepper Cloud now offers Telegram Personal Account Integration through Wazzup. This new feature allows you to send and receive Telegram messages directly within your CRM, using your own Telegram number—not a bot.

Why this matters

This integration bridges a crucial gap between informal communication and structured CRM activity. It is designed for teams that manage client relationships via Telegram but want to maintain records, context, and consistency within Pepper Cloud CRM.

Here is what you can do with it:

• Use your personal Telegram number (not a bot)
• Centralise all Telegram messages in your CRM
• Allow multiple agents to access one Telegram number
• Share images, files, voice notes, and more
• Retain conversations even if you disconnect

What is supported and what is not

The integration supports most of Telegram’s core messaging features:

✔ Supported:

• Text messages
• Images and videos
• Documents and folders
• Audio and video messages
• GIFs and emojis

✖ Not supported:

• Animated stickers
• Polls
• Voice or video calls
• Telegram commands

How to integrate your Telegram account with Pepper Cloud

Connecting your Telegram personal account is quick and can be done in a few simple steps.

Step 1: Sign up for Wazzup

1. Go to Wazzup and create an account
2. Once logged in, click on Add Channel
3. Select Telegram → Telegram Personal
4. Scan the QR code using your Telegram app
5. Once connected, your Telegram number will appear in the Wazzup dashboard

Tip: Each Telegram account is tied to one phone number, but you can add multiple accounts to your CRM individually.

Step 2: Connect Wazzup to Pepper Cloud using API token

1. In Wazzup, go to Integration with CRM → API
2. Click on Add to generate an API token
3. Copy the token
4. In Pepper Cloud, go to Settings → Channels → Select “Wazzup Telegram”

5. Paste the API token. Add other details, such as channel name, description, etc. and integrate the channel

Your Telegram account is now connected and ready to use within Pepper Cloud CRM.

What happens after integration

Once integrated:

• All incoming Telegram chats will appear in Pepper Cloud under the relevant records
• You can reply from the CRM just like you would on Telegram
• Client information such as Telegram ID, name, and avatar will be captured
• If the number is saved in your contacts, you will see the saved name
• All media and files sent through Telegram will be stored in the CRM conversation thread

There is no need to keep your Telegram app open on your phone. Wazzup handles the background connection securely.

Conclusion

With Telegram Personal Account Integration, Pepper Cloud CRM empowers your team to communicate more efficiently—without losing the personal touch. This feature ensures that your Telegram messages are not just casual conversations but valuable records that support your sales and service processes.

If your business relies on Telegram for client communication, this integration is a must-have.

Frequently asked questions

1. Do I need to keep Telegram open on my phone?

No. Once authenticated via Wazzup, the integration works independently of your app.

2. Can multiple users share one Telegram number?

Yes. You can connect one Telegram number and allow multiple CRM users to access it.

3. What happens if I disconnect?

Past conversations will remain in the CRM. New messages will stop until you reconnect.

4. Can I connect more than one Telegram account?

Yes. You can connect multiple Telegram personal accounts to the CRM.

5. Is it Wazzup Telegram integration secure?

Yes. The integration does not affect security or access control within Pepper Cloud.