How to track and handle support requests with a WhatsApp ticketing system: User guide

Learn how a WhatsApp ticketing system helps support teams capture, assign, prioritise, monitor, escalate, and resolve support requests. See how Pepper Cloud AI WhatsApp CRM brings ticket management, SLAs, AI support, and performance tracking into one structured workflow.

11 min read

Featured Posts

A guide to Singapore government grants

6 min read

Grant

AssistAI in Pepper Cloud CRM: AI reporting, automation, and customer support

9 min read

Sales and Marketing

AI CRM comparison guide: Choosing the perfect fit for your business in Canada

8 min read

Sales and Marketing

A comprehensive guide to channel integrations and their features

21 min read

Sales and Marketing

Latest Posts

Product Support

How to send WhatsApp broadcast messages? - A complete guide

Send a WhatsApp broadcast message to your contacts quickly and easily with this step-by-step guide. Read the blog to learn the prerequisites for composing and sending a message to all your contacts/leads at once.

Sales and Marketing

Sales funnel and its stages - A complete funnel guide

Discover how to avoid losing potential customers with our guide to mastering the sales funnel. Learn about its importance, stages, and steps to creating one for your product.

Product Update

New features: Aircall integration, AssistAI panel and more

✔ Aircall integration ✔ AssistAI panel ✔ Send multiple files on message module ✔ Workflow enhancement ✔ Updating Opportunities

Product Support

AssistAI Panel: A user guide to maximise productivity

Discover how AssistAI is revolutionising CRM interactions with AssistAI panel. Learn how to leverage its functionalities, explore use cases, and get helpful tips to maximize your sales productivity.

Product Support

Aircall CRM integration: User guide

Experience seamless customer communication with Aircall and Pepper Cloud CRM integration. Say goodbye to manual call logging and embrace real-time call tracking. Read the blog to get a walk-through for easy Aircall setup in the CRM to unleash its full potential.

Product Support

How to import Facebook ad leads into CRM?

Here are the main steps: 1. Integrate your Facebook lead ad form with CRM. 2. Configure the form within the CRM. Read the blog for detailed steps.

Grant

Accelerating Singapore's digital transformation: EDG, PSG, others

Discover how Singapore's government grants and support empower SMEs to overcome challenges and fuel growth. Through initiatives like the EDG, PSG, others, and more, SMEs can digitalise and enhance their capabilities and thrive in a competitive business landscape.

Sales and Marketing

Decoding WhatsApp chatbot vs. Web chatbot for businesses

Businesses seek innovative ways to enhance customer engagement and streamline operations. Chatbots have revolutionised interactions by automating conversations and providing instant support. Read the blog to discover the two main types of chatbots and determine the ideal choice for your business.

Product Support

Filters in CRM: A user guide

Uncover the potential of CRM filters as we delve into their capabilities in this blog. Explore how these handy tools can seamlessly sift through records, transforming your CRM experience.

Sales and Marketing

WhatsApp Business API Components: A detailed overview

The WhatsApp Business API is an ideal solution for medium and large-scale businesses who communicate with customers around the world. Discover the key components of the WhatsApp API such as the WhatsApp business profile and phone number.

CRM

CRM sales process steps to unlock the benefits and improve customer relations

Know everything about a CRM process cycle and ways to benefit from its implementation.

Product Support

Configure SMTP in CRM for secure communication

SMTP configuration in CRM provides a secure and reliable way for businesses to send and receive emails. In this blog, we will explore what SMTP configuration is, its benefits, and how to integrate SMTP email with Pepper Cloud CRM.