WeChat integration, message forwarding, and media greeting messages
Explore the latest features: ✔ WeChat CRM integration ✔ Message forwarding ✔ Media greeting messages
At Pepper Cloud, we are committed to empowering your business with the tools you need to deliver exceptional customer experiences. To that end, we are thrilled to announce powerful new features designed to elevate your communication and streamline your customer interactions.
Let us dive into what is new!
1. Seamless WeChat integration with CRM
With over a billion monthly active users, WeChat is one of the most popular communication platforms worldwide. Recognising its importance, we have integrated WeChat into our CRM solution, allowing you to connect with your customers seamlessly.
Key features:
- Unified messaging: View and respond to all WeChat messages in one place, eliminating platform switching. Reply to WeChat messages directly from the CRM and reduce response times.
- Quick replies: Reply instantly to customer queries and FAQs with pre-saved responses or message templates and boost customer satsifaction.
- Enhanced security: Leverage IP whitelisting, API token authentication, and more to ensure secure communication on WeChat channel.
- Effortless lead capture: Transform promising conversations into business opportunities effortlessly. With a single click, convert WeChat interactions into qualified leads in your CRM, ensuring no potential customer slips through the cracks.
WeChat CRM integration simplifies your workflow, boosts efficiency, and helps you connect with your customers effortlessly.
Pepper Cloud Marketing
2. Forward messages between conversations
Collaboration and context are key to efficient communication. With our new message-forwarding feature, you can forward messages to multiple conversations at once.
Why you will love it:
- Improved team collaboration: Share important customer messages with the right team members quickly.
- Contextual conversations: Provide a seamless customer experience by ensuring all team members have the context and the information they need.
- Time-saving: Eliminate the hassle of copying and pasting messages from one conversation to another.
Whether you are looping in another department or seeking help from a colleague, this feature ensures your team stays aligned and efficient.
3. Automated media greeting messages
Welcome your customers with engaging and personalised greeting messages! Our latest media greeting message feature allows you to send images, videos, or files along with the greeting message automatically.
Why this matters:
- Create an unforgettable first impression by combining friendly welcome messages with eye-catching visuals, helping your brand stand out from the competition while showing customers they are valued.
- Enhance message impact and engagement by incorporating rich media elements that showcase your products, team, or brand personality in a visually appealing way.
From festive greetings to informative introductions, this feature enhances your ability to connect meaningfully with your audience.
Ready to transform your CRM experience?
These new features are designed to make your CRM more powerful, intuitive, and customer-focused. Experience them in action today!
Log in to your Pepper Cloud CRM and explore these updates. For any assistance, talk to our friendly customer support team.
Empower your business communication with Pepper Cloud—your trusted CRM partner. 🚀
